Ice Muscle Neck Fan – Portable Cooling & Calming Compress for Neck Relief

At The Summer Stop, we are committed to providing you with high-quality summer essentials and excellent customer service. Please review our return, refund, and exchange policies below to ensure a smooth shopping experience.

1. Order Cancellations

• Orders can be canceled before they are processed at our warehouse for a full refund.

• Once an order has been processed, it cannot be canceled.

2. Returns & Refunds We offer refunds or replacements under the following conditions:

a) Orders Not Received (Lost in Transit)

• If tracking information shows that an order has not been delivered within 60 days (45 days for the USA, 110 days for Brazil), we will issue a full refund or resend the item.

• If tracking shows the order has been delivered but the customer claims non-receipt, a non-delivery certificate from the local post office is required.

• Refunds may not be possible if tracking shows the order as delivered unless verified by the courier or post office.

b) Incorrect or Missing Products

• If you receive the wrong item, the correct item will be reshipped or a full refund will be issued.

• If an order is missing items, we will either reship the missing items or issue a partial refund.

• Color and size variations that do not affect product function may qualify for a partial refund.

c) Damaged or Defective Products

• If an item arrives damaged or defective, we offer a full refund or replacement.

• To qualify, please provide clear photos or videos showing the damage.

• Slight cosmetic imperfections (e.g., small scratches, minor wrinkles) do not qualify for refunds.

• Damaged packaging alone (without product damage) does not qualify for refunds.

• Fragile items must be reported immediately upon delivery with photographic evidence.

3. Exchanges

• If you wish to exchange a product, please contact our support team within 30 days of receiving your order.

• The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect.

4. Non-Refundable Cases

We do not issue refunds for the following:

• Incorrect addresses provided by the customer leading to failed delivery.

• Orders marked as "delivered" by the courier but not claimed by the recipient.

• Customer dissatisfaction due to subjective preferences (e.g., "I don’t like it").

• Slight variations in product appearance due to lighting or screen differences.

• Delays caused by customs clearance or uncontrollable circumstances (e.g., natural disasters, pandemics, strikes, etc.).

• Sale or promotional items are non-refundable.

• Personalized or intimate items (if applicable) cannot be returned for hygiene reasons.

5. How to Request a Refund or Exchange

To request a refund, return, or exchange, please email us at: adminone@thesummerstop.com with the following details:

• Order number

• Clear photos/videos (if applicable)

• A brief explanation of the issue

Once we receive your request, our team will review it and respond within 48 hours.

6. Return Shipping Information

• Returns must be initiated within 30 days of receiving your order.

• Customers are responsible for return shipping costs unless otherwise specified.

• Products must be returned in their original condition and packaging.

• Returns are only accepted at our designated warehouse in China. Contact us for return instructions before sending any items back. • Returns may take additional time due to international shipping delays. Please allow extra processing time.

7. Important Notes

• Refunds will be processed within 5-10 business days after approval.

• Refunds will be credited back to the original payment method.

• We reserve the right to refuse refunds or returns if the policy conditions are not met.

For any further questions, feel free to reach out to us at adminone@thesummerstop.com. Our 24/7 customer support team is always here to assist you!

The Summer Stop - Your Ultimate Summer Destination! ☀️